Damaged Artwork

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• If you notice any serious damage to the outside of your package please immediately take photos of:

  1. Unopened outer packaging damage 

  2. Inner packing materials  

  3.  Damage to artwork.

• Report Damaged Shipment within 48 hours of delivery- no later.  Any damage claims beyond 48 hours are not accepted.

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• Keep the outer packaging, inner packing material & artwork until the claim has been completed.  If the carrier claim is accepted, we only offer a no-cost replacement, or store credit equal to the original purchase amount.

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• Avoid accidentally damaging your artwork (if a work is unframed), and leave all unpacking and handling of the artwork to a trusted framing professional. We are not responsible for mishandling.

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Report Damaged Shipment

*Important : Form and Photos must be sent within 48 hours of your original delivery date- claims submitted any later are not accepted.

I will followup with you ASAP to process your claim.