Damaged Artwork
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If you notice any serious damage to the outside of your package please immediately take photos of:
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Unopened outer packaging damage
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Inner packing materials
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Damage to artwork.
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Report Damaged Shipment within 48 hours of delivery- no later. Any damage claims beyond 48 hours are not accepted.
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Keep the outer packaging, inner packing material & artwork until the claim has been completed. If the carrier claim is accepted, we only offer a no-cost replacement, or store credit equal to the original purchase amount.
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Avoid accidentally damaging your artwork (if a work is unframed), and leave all unpacking and handling of the artwork to a trusted framing professional. We are not responsible for mishandling.